Order Placement
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Easypaisa, Jazzcash, and bank transfers. Also, cash on delivery is our priority.
How long will it take to receive my order?
The delivery time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you ship internationally?
Yes, we ship internationally. However, shipping fees and delivery times may vary depending on the destination country.
How can I track my order?
You can track your order by logging into your account or by using the tracking information provided in your order confirmation email.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been shipped yet. Please contact our customer service for assistance.
What should I do if my order is damaged or incorrect?
If your delivered order is damaged or incorrect, please contact our customer service as soon as possible, and we will make it right for you.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, you can change your shipping address by contacting our customer service. However, if the order has already been shipped, it may not be possible to change the address.
Delivery
Do you offer free shipping?
We offer free shipping on orders above a certain value (Rs. 2500 or above) . Please refer to our shipping policy for more details.
Can I get samples of your products?
We offer samples of selective products with some orders. Please refer to the product description for more information.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. Please select this option during checkout.
Can I request a specific delivery date?
Unfortunately, we cannot guarantee a specific delivery date as it depends on various factors such as shipping method, location, and carrier. However, if it gets possible, we will deliver your order by your desired date.
How an I contact customer service?
You can contact our customer service through email, phone, or live chat. Our contact information is available on our website.
What happens if my package is lost in transit?
If your package is lost in transit, please contact our customer service, and we will work with the courier service to resolve the issue and get your order to you as soon as possible.
Are your products safe and harmless?
Yes, our products are safe to use as they are clinically tested before launch. However, oral intakes are not advised.
How your products are approved?
All of our products are approved by PCSIR and DRAP for human use.
Can Your Product Use Be Allergic?
Our products are thoroughly and carefully tested and inspected during production and packaging to ensure safety and effective use. However, our products may be somewhat allergic to some individuals. If it happens, stop using the product and consult your physician or dermatologist. You also reserve the right to let us know.
Who Can Use our Products?
Our cosmetic products are safe to use for people above 14. While our clothing range is not concerned with the age restrictions.