At Aliffnoon, we strive our best to provide our valued customers with quality rich beauty and lifestyle products that meet their expectations. We understand that there may be situations where you might want to return or seek a refund for a product. To ensure a customer-friendly transparent and hassle-free interaction, we present a comprehensive Return and Refund Policy that outlines the terms and conditions for such calls.

Can I Refund a Product instead of Exchange?

Eligibility for Returns and Refunds:

Yes, you can, provided:

– To be eligible for a return or refund, the purchased product must be unused, in its original packaging, and in the same condition as it was delivered.

– Returns and refunds are valid only for products purchased directly from Aliffnoon’s official website or authorized retail partners. If you have purchased our products from a third-party seller, please contact them directly for the return and refund policies.

– Products that are personalized, intimate (such as lingerie or undergarments), or perishable (such as skincare or consumable items) are not eligible for returns or refunds unless they are damaged or defective upon arrival.

What if I receive a Damaged or Defective Product?

Damaged or Defective Products:

– In the unlikely case that you receive a damaged or defective product, please contact our customer care team within 48 hours of receiving the item.

– We can request photographic evidence or further scrutiny to assess the situation. Once we verify the damage or defect, we will take the product back with a replacement or issue a refund, depending on your preference and product availability.

– In case of a successful refund, the original payment method used for the purchase will be credited.

Can I Return Product Without Giving Reason?

Returns and Exchanges:

– If you want to return a product for an unknown reason other than damage or defect, please contact our customer care team within 14 days of receiving the item.

– The customer will be responsible for the courier costs pertaining the returning of the product.

– Upon receiving the returned item, we will inspect its condition. If it meets the eligibility criteria mentioned in point 1, we will process a refund for the product value, excluding any shipping charges, within a reasonable timeframe.

How Long It Takes to Refund?

Refund Processing:

– Refunds will be processed using the original payment method used during the purchase.

– It may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment processor.

– If you haven’t received the refund within a prescribed time frame, please reach out to our customer care helpline for further assistance.

– Aliffnoon reserves the right to assess each return or refund request on a case-by-case basis and make the final decision.

Need help?

Contact us at [email protected] for questions related to refunds and returns.